Returns & Exchanges

Due to the perishable nature of our premium food products, we offer returns or replacements on items that arrive damaged or incorrect. Please contact us within 48 hours of delivery to ensure a swift resolution for your gourmet experience.

Return Process

• 1.
  Contact Support

  Email our concierge team with your order number and photos of the damaged or incorrect food items within 48 hours of receipt.

• 2.
  Verification

  Our quality assurance team will review your request and verify the condition of the goods against our premium handling standards.

• 3.
  Return Authorization

  If a return of non-perishable travel goods is required, we will provide a prepaid shipping label and instructions for secure packaging.

• 4.
  Refund or Replacement

  Once approved, we will either dispatch a fresh replacement of your gourmet selection or issue a full refund to your original payment method.